Why Receptionists and Front-of-House Staff Leave — A Call to NHS Primary Care Leaders
GP receptionists and front-of-house staff are the backbone of patient access, yet they leave at alarming rates. This article explains the real causes - burnout, workload creep, poor progression and culture - and outlines what NHS primary care leaders can do to improve retention and patient experience.
The Quiet Crisis of Brilliance: Why High Performers Go Silent Instead of Burning Out
It all begins with an idea.
